Half day workshop
Prices start at £49 per person
Many workplace problems continue not because they are complicated, but because the conversation needed to resolve them never happens.
Supervisors and managers often avoid difficult conversations because they worry about damaging relationships, causing conflict or not knowing how to approach the situation.
Unfortunately, when issues are left unaddressed they tend to grow. Small frustrations can become ongoing problems that affect morale, performance and team culture.
This half day EMG Endorsed workshop is designed to help supervisors and managers develop the confidence and communication skills needed to address issues early, professionally and constructively.
The focus is not on confrontation, but on building the ability to have clear, respectful conversations that move situations forward.
Whether you work in manufacturing, healthcare, construction, education, social care or the private sector, this course will help you handle challenging conversations with greater confidence.
You will:
Understand why difficult conversations are avoided
Explore the common reasons managers delay conversations and the impact this can have on teams and productivity.
Recognise emotional triggers
Identify situations that can cause people to react defensively or emotionally and learn how to keep discussions calm and focused.
Develop effective communication skills
Use active listening, constructive questioning and clear language to encourage open and productive dialogue.
Structure conversations with confidence
Learn a simple framework that helps you prepare for and guide difficult conversations in a professional and solution focused way.
Manage real workplace situations
Practise handling common supervisory challenges such as addressing lateness, managing team tension and challenging behaviour that affects performance.
This course includes practical exercises, realistic workplace scenarios and guided reflection so participants can build confidence in a safe and supportive environment.
Address issues early, strengthen professional relationships and lead your team with confidence.
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