Struggling with staff retention? Discover the hidden reasons why new hires quit and how to fix it using The EMG's proven step-by-step approach.
The hidden cost of high turnover
You’ve spent time, money and energy finding the perfect new staff member and, just weeks later, they’re handing in their notice. Sound familiar?
You’re not alone. Many businesses are stuck in a frustrating cycle of hiring, losing and rehiring. And while it’s tempting to blame the employees, the truth is, most retention issues are rooted in the business’ own process.
You can break the cycle... but it starts earlier than you might think.
Retention begins before recruitment
Most retention issues start at the job advert stage. If your advert is vague, generic or overly polished, it can attract the wrong candidates. You know the ones... they simply aren't the right fit.
Quick fixes:
Be transparent about the realities of the role - not just the perks.
Clearly outline working hours, expectations and growth opportunities.
Let your company culture shine through. Show people what it’s really like to work with you.
The goal isn’t to attract more candidates: it’s to attract the right ones.
Induction: your make-or-break moment
The first day sets the tone. A rushed or confusing induction can undo a great recruitment experience in minutes.
Ask yourself:
Does your induction process make people feel welcome and prepared?
Are they shown how their role connects to the bigger picture?
Do they know who to go to when they’re stuck?
A thoughtful, structured induction builds confidence and loyalty from day one.
Train them to stay
Employees don’t often leave because they’re lazy or disloyal. More often, they leave because they feel:
Overwhelmed
Undervalued
Underprepared
Training isn’t a luxury. It’s a retention tool. Show your people that you’re invested in their success and they’ll be more likely to invest their time with you.
Tip: A clear, consistent training plan can make a huge difference in confidence and competence. But make sure the training is good.
Culture, communication and career paths
Once the basics are in place, focus on the deeper factors that drive long-term loyalty.
Is your team culture supportive or toxic?
Are expectations communicated clearly?
Can your staff see a future with you?
Retention isn’t about gimmicks or pizza on Fridays (although they can help!). It’s about clarity, consistency and care.
You don't need to guess... The EMG has a framework for this
If your staff turnover is high, something’s not working. But you don’t have to figure it out alone.
At The EMG, we work with businesses to build people strategies that work, using a proven 6-step framework that we've developed called RETAIN. It helps employers like you recruit better, induct smarter, train effectively and ultimately keep the right people for the long haul.
We don’t just teach this. We help you apply it in a way that fits your business, team and culture.
📞 Ready to stop rehiring and start retaining?
Book a free, no-obligation Team Retention Health Check with Sarah today, or jump straight in with some consultancy where we'll get to the bottom of what is going on.
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